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SAP MM Support Agent

AI / ENTERPRISE / CASE STUDY

An inbox full of SAP issues. A local agent with context.

The problem

Engineers needed structured SAP MM support. Without module context, the LLM could confidently invent transaction codes.

The approach

Built a pre-LLM rule layer to identify SAP module context, retrieved the knowledge base from ChromaDB, and used LLaMA 3.2 through Ollama to draft resolutions. An IMAP/SMTP pipeline connects the agent to email.

How the system connects

  1. 01Incoming email
  2. 02SAP context rules
  3. 03Knowledge retrieval
  4. 04Structured resolution

Technology

PythonLLaMA 3.2OllamaChromaDBRAGIMAP / SMTP

Outcome & next steps

A locally hosted SAP helpdesk workflow with no OpenAI dependency. Context checks address a known source of hallucinated transaction codes.

Public project links are not available yet.

Built at Prishitech Solutions · Sep 2025–present.

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